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OSS Group Delivers

Overnight IT Services In The UK & EU

We provide your overnight enterprise IT support and operations in the UK and across Europe, from New Zealand, while you sleep worry-free.

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We work through your night to keep the UK and EU running

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OSS Group is a proven quality provider of enterprise technology integration and support services, operating from seven locations across New Zealand and Australia.

While the UK and Europe sleeps, on the other side of the world our teams are wide awake, responding to support incidents and planned work, so that your European team can be released from overnight work and focus on their daytime activities.

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OSS Group has been providing enterprise customers support services since 2004. Our clients include:

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Why New Zealand?

Our location in the south west Pacific ocean, situated almost opposite Europe on the globe, positions us ideally to provide quality overnight support and operations for customers based in the UK or Europe.

New Zealand is a modern western democracy of 5 million people (like Ireland, Norway) in a country the size of the UK or Italy.

Adding to our culture of getting things done, innovating, fair play, our IT community has become highly cosmopolitan with skilled and multilingual migrants from many countries now living here. We've inherited our laws and commercial practices from our European roots, and we have good educational standards and advanced internet connectivity. That's why we always feature highly on the Forbes Best Countries For Doing Business list.

What about Time Zones, Languages and Processes?

Our New Zealand timezone (+12/+13 ahead of UTC) allows us to provide overnight support and operations to the European (+11/+12 ahead of CET) and UK timezones.

From approximately late March to October, we are:

  • 10 hours ahead of CEST - (8am Paris = 6pm Auckland)

  • 11 hours ahead of BST - (8am London = 7pm Auckland)

  • 12 hours ahead of UTC

From approximately October to March, we are:

  • 12 hours ahead of CET - (8am Paris = 8pm Auckland)

  • 13 hours ahead of GMT - (8am London = 9pm Auckland)

  • 13 hours ahead of UTC

We also adjust our rosters to account for public holidays in our clients' regions.

All of our staff speak English and we have native speakers of French, German, Dutch, Polish, and Russian; support in European languages is available by negotiation.

We adapt our support service to interface with your preferred alerting, incident management, and change control processes.

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OSS Group as your partner for Overnight IT Services

Peter Jonkers - Head of Managed Services

Hi, I'm Peter Jonkers - Head of Managed Services

I provide bespoke, comprehensive managed services for our clients. I'd be happy to discuss your managed services needs, from the nature of your digital environment to your specific requirements.

Whether it's a lift and shift or a review of your current systems, our team provide a high-quality services at internationally competitive prices. We do not outsource to offshore low-cost, low-quality service providers - all our services are delivered by our highly experienced New Zealand-based team. We aim for simple contracts, and retain our clients through value and service, not contractual lock-in.

You can get in touch with me via the form or by calling
0800 OSS GRP (0800 677 477)

Get In Touch With Peter